Cancellation & Refund Policy

Because our food is prepared fresh to order, cancellation windows and refund eligibility depend on the stage of your order. This policy explains what to expect. Any refund due to you will be processed to the original payment source via Razorpay.

Each branch sets a "booking cutoff" (typically 2–72 hours before the delivery slot), shown to you at checkout on the delivery/takeaway step. You can cancel your order without charge up to that cutoff by contacting us via /track (message support), phone, or WhatsApp.

• You cancel before the booking cutoff.
• We cancel the order (e.g. branch closure, ingredient outage, pricing error).
• Payment was captured but the order could not be created due to a system error.

If cancellation happens after the cutoff but before dispatch, and production has begun, we may retain a portion of the order value to cover ingredient and preparation costs already incurred. The retained amount will be disclosed to you before the cancellation is processed. The balance is refunded.

• Order has been delivered or picked up in good condition.
• Customer no-show at pickup time or repeated failed delivery attempts due to incorrect address / unreachable phone.
• Change of mind after the order is packed and out for delivery.
• Cancellation of made-to-order party trays after production has finished.

If you receive an order that is spoiled, materially different from what you ordered, or has a genuine quality issue, please contact us within 2 hours of delivery / pickup with your order code, a photo, and a brief description. On verification we will offer:

• Replacement of the affected item(s), or
• A full or partial refund of the affected item(s), at our discretion.

We reserve the right to require return of the affected item(s) for inspection.

1. Open /track and look up your order using your order code + mobile number (or phone alone if enabled).
2. Note the order code (e.g. RHB-2026-0421) and reason.
3. Contact us via the details on the Contact page and share the order code + reason. For quality issues, please attach a photo.

• Approval: Within 24–48 business hours of your request being verified.
• Card / Net-banking refund: 5–7 business days to reflect in your account.
• UPI / Wallet refund: Typically within 2–3 business days.
• Cash on Delivery orders: Refunded via UPI or bank transfer to a bank account you nominate.

Actual credit time is subject to your bank / provider — we have no control after Razorpay initiates the refund.

Please contact us first before raising a chargeback with your bank. Chargebacks raised without giving us a reasonable opportunity to resolve may be contested with supporting evidence (order confirmation, delivery / pickup proof, communications).

For all cancellation and refund enquiries, please see the Contact page or write to our Grievance Officer listed in the Privacy Policy.

Dr.Biriyani Sivaji Kadai may amend this policy from time to time; the version dated at the top of this page applies to your order.