Shipping & Delivery Policy

Dr.Biriyani Sivaji Kadai prepares hot, fresh biryani and related items for local delivery and takeaway. We do not ship food outside our defined service areas, and we do not offer interstate or courier shipping. All food is prepared to order.

• Delivery — we deliver to the address you enter, within the branch's service area, using our own or partnered riders.
• Takeaway — you pick the order up at the selected branch within a chosen time slot.

Availability of each mode varies by branch and by menu item. The available options for your order are displayed at checkout.

Each branch has its own service area (city, PIN codes, or a maximum delivery distance in kilometres). If your address falls outside this area, we will not be able to offer delivery — please choose takeaway or a nearer branch. Service areas may change without notice based on staffing and safety conditions.

• All orders are placed against a specific date and time slot chosen at checkout.
• Each branch enforces a booking cutoff (typically 2–72 hours before the slot) to allow enough time for preparation and dispatch. Slots that fall inside the cutoff are hidden or disabled.
• Party trays and bulk items may require longer lead time; this is shown in the checkout flow.
• Blackout dates (festival closures, private events) are shown on the storefront and are not bookable.

Delivery charges are calculated automatically at checkout, based on the distance between the selected branch and your delivery address (via Google Maps). A minimum delivery charge, a free-delivery threshold, and a maximum service distance are configured per branch and applied silently to your bill. Any packing charges, if applicable, are shown as a separate line before you confirm.

The total payable is what appears on your receipt / bill. There are no hidden charges.

• We aim to hand your order to the rider at the start of the chosen slot.
• Actual delivery time depends on distance, traffic, weather, and rider availability.
• You can track order status (Pending → Confirmed → In production → Out for delivery → Delivered) live via /track.
• Riders may call the phone number provided on the order for directions.

If your order is significantly delayed beyond the slot, please contact us so we can help. If the delay is due to our operational issue, we may — at our discretion — refund the delivery charge, offer a discount coupon for a future order, or, in extreme cases, cancel with a full refund. See our Cancellation & Refund Policy.

The following situations may make an order undeliverable:

• Incorrect / incomplete address that cannot be resolved on the ground.
• Recipient not reachable on the provided phone number after multiple attempts.
• Recipient not present at the address at the agreed slot.
• Unsafe access to the location (locked gates, refusal to accept).

In such cases the rider may return with the order. Because food is perishable, refunds for undeliverable orders due to reasons on the customer's side are not guaranteed. We will try, in good faith, to reschedule or offer a partial refund.

• Please arrive at the selected branch within your slot window and present your order code.
• Orders not picked up within a reasonable window after the slot may be disposed of and treated as no-show; refunds are not applicable.
• Balance payment (for advance + balance orders) is collected at pickup by UPI, card, or cash where accepted.

For delivery-related questions, please see the Contact page or track your order at /track.